Refund policy
At FirstStep, we want you to have enough time to properly try DorsalFlex and decide whether it works for you.
60-Day Satisfaction Guarantee
We offer a 60-day satisfaction guarantee from the date you place your order. You are encouraged to actually use FirstStep DorsalFlex during the trial — used product is accepted for return.
We encourage you to actually use DorsalFlex during this period and follow the recommended acclimation routine. Unlike a standard unused-item return policy, your product does not need to be unopened or unused to qualify for a return under our 60-day guarantee.
If, within 60 days of placing your order, you decide DorsalFlex is not right for you, contact us at support@sleepflexpf.com to request a return.
There are no restocking fees for approved returns under our 60-day satisfaction guarantee.
How to Start a Return
To request a return, email support@sleepflexpf.com with:
- Your name
- Your order number
- The email address used to place your order
We will respond within 1 business day with return instructions.
Please do not send a return without contacting us first, as unauthorized returns may not be accepted.
Condition of Returned Items
Normal signs of use from trying DorsalFlex during the 60-day trial period are acceptable.
We ask that the product be returned with all major components originally included with your order whenever reasonably possible.
Returns may be refused in cases of excessive damage, misuse, abuse, alteration, or damage unrelated to normal product use.
Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives.
If your product arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at support@sleepflexpf.com. Please include your order number and, if possible, photographs showing the issue so we can evaluate the problem and make it right.
Sale and Promotional Orders
Orders purchased during a sale, promotion, or special offer are still eligible for our 60-day satisfaction guarantee, unless clearly stated otherwise at the time of purchase.
Exchanges
If you would like a different product or quantity, please contact support@sleepflexpf.com.
Depending on the circumstances, the fastest option may be to return your original order and place a new order for the item you prefer.
Refunds
Once your return has been received and processed, we will notify you by email.
Approved refunds will be issued to your original payment method.
Please allow up to 10 business days after approval for the refund to appear on your account. Your bank or credit card provider may require additional processing time before the refund is posted.
If more than 15 business days have passed since your refund was approved, please contact us at support@sleepflexpf.com.
Return Shipping
Return instructions, including the appropriate return address, will be provided after you contact our support team.
Please do not mail products to an address found on a shipping label or elsewhere without first receiving return authorization from us.
Questions?
If you have any questions about a return, refund, or your order, contact us at: